Owners - Household management

There are two main reasons why homeowners block their calendars; 

- Personal stay or for someone close to them

- Intervention or work required

When an owner or someone close to him or her wishes to stay in his or her property, cleaning is always carried out beforehand (at the end of the previous rental), and linen is generally put in place in the same way as when welcoming a guest.

There are two different types of organization at the end of an owner's stay;

- The owner does his own cleaning, and sets up the linen for subsequent guests
- The owner does not wish to take care of these services, and an exit cleaning is therefore carried out by our team, at his expense.

For the 2nd option, the owner can agree at the first meeting with the local partner that a cleaning is to be carried out at the end of each stay, or that a one-off request will be made. 

Please note that, for organizational reasons, the local partner must be given at least 48 hours' notice of any service order. Ideally, the owner should inform the local operations team by e-mail or telephone whether or not a cleaning is to be carried out after his or her stay.

If there is a lack of information, our service providers are forced to provide a last-minute service, which is not always optimal or feasible. This service will also be charged to the owner.

The rate invoiced for these services corresponds to the amount of the cleaning and linen service (including VAT) (rate indicated on our own Club Welkeys platform).