After guests have checked out, the housekeepers or concierge will carry out an exit inventory and report any breakages or damage caused by guests during their stay. All breakages or damage must be supported by photographs/videos.
Based on the evidence received, the Welkeys team is responsible for blocking the traveler's deposit and estimating an initial amount, which can be re-evaluated at a later date.
There are two types of operation, depending on the platform from which the reservation originates;
Airbnb, via their Aircover tool:
- Damage report possible up to 14 days after check-out date
- Submission of supporting documents (estimate/invoice) up to 30 days after the date on which the file was opened.
- Unlimited amount of cover, insurance up to $3 million
Other platforms, via our partner Swikly:
- Damage report possible up to 30 days after check-out date
- Submission of supporting documents (quotation/invoice) up to 30 days after opening of file
- Amount of cover capped at the amount of the deposit specified in the advert
Please note that deposits cannot cover wear and tear on equipment or any damage not directly caused by the traveler.
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